Compare Services
Free |
Plus CRMStarting at $200/month
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ConnectStarting at $600/month
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| Mobile Apps (iPhone, Android & Blackberry) | |||
| Free mobile apps for constituents |  |
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| Your branding on SeeClickFix Apps | |
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| Custom built mobile apps in iTunes App Store and Android Marketplace | |
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| Customization | |||
| Custom email alerts | |
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| Configurable personal email notification settings | |
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| Custom branding on web interface | |
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| Custom service request categories and secondary fields | |
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| Custom routing by service request type and secondary fields | |
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| Customizable automated emails to update constituents on service request status | |
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| Custom recurring Excel or CSV reports auto-emailed to admin(s) | |
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| All customization can be updated at any time, without any IT resources, changes visible in real-time across all SCF channels | |
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| Social Engagement Platform | |||
| Dynamic, interactive map widgets | |
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| Ability to vote for, comment on, add photos/video to, and follow specific issues | |
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| Leverage media and community partnerships to reach more citizens at no additional cost | |
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| Partner more closely with elected officials leveraging Watch Areas | |
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| Ability to integrate SeeClickFix as a tab on your official Facebook Page | |
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| Ability to send status updates to Twitter | |
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| Admin Dashboard | |||
| Ability to 'Acknowledge' service requests | |
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| Ability to 'Close' service requests | |
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| Ability to add comments | |
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| Ability to bulk update specific issues | |
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| Abilty to generate ad hoc reports | |
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| Ability to create private notes and messaging between admins | |
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| No IT resources required for updating | |
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| Workflow Management | |||
| Ability to assign issues to specific admin users | |
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| Admin follow-up notifications | |
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| Ability to acknowledge and close issues from the field via mobile apps | |
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| Ability to add comments and/or photo of completed request from the field | |
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| All changes made from the field dynamically update across all SeeClickFix channels | |
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| Audit logging of admin actions: Reporting can capture the admin user that reported, acknowledged, and/or closed an issue along with the related date/time | |
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| Connect | |||
| Supported connection into your existing web-enabled CRM/work order system (e.g. Lagan, Cityworks, Motorola, Cartegraph, Maximo, Open311, etc.) | |
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| City's CRM defines service request categories, dynamically updated via API connection | |
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| Abiliy to have our map widgets reflect all service request types regardless of the channel used to enter the request into the CRM | |
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| Host Open311 Endpoint | |||
| API key management | |
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| Request rate limiting | |
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| Content filtering and moderation | |
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| Version updating and compliance | |
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| Inclusion in global discovery service | |
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