Why we do it
Imagine a world where every citizen feels empowered and part of their neighborhood. Imagine if everyone trusted and felt taken care of by their local government. We know there are already a lot of involved citizens and hard-working local authorities and service people. We seek to use the power of the internet to bring them closer together and reach even more people.
The founders of SeeClickFix live in New Haven, Connecticut, USA, Planet Earth. We love our home (in fact one of our founders is well known for designing and selling a local-pride T-shirt) and at the same time we know that any community can be improved. The most avid users of SeeClickFix will be those that love their home.
A few local governments have enough sophistication to run functional websites or 311 hot lines. Most do not have the resources to do much more than brochure-ware. Our site is a place for citizens from anywhere to give their local government a website that tracks local issues. No set-up time. No hiring consultants to study the issue. Just SeeClickFix.
We believe in the power of technology to promote:
- Transparency - governments and most organizations work best when they conduct their business in plain view. We'll do our best to do the same.
- Collaboration - Four brains are better than one. And millions of brains are better than three. Our goal is to give everyone else the tools to accomplish what we never could ourselves. Open source software and wikis are good models for us.
- Scale - We could have created a site that focused on our home town. Using the internet and all the tools others have created, we want to reach as many people as possible around the globe. Massive scale, please.
- Efficiency - Although paper has its place, there is a lot more room for the web and the mobile phone. Rather than re-invent the wheel, our site is built on open source software and Google maps.
Our Team
As senior architect for Yale's High Performance Computing Center, he led the organization through a 20x capacity growth in just three years. On Yale's production team he was essential to modernizing architecture and improving efficiency on core services of the university. At SeeClickFix he is the Chief Technical Officer.
As founder and COO, he led Higher One from inception to over 380 employees and over $75 million in annual revenue. Higher One has received numerous awards for growth including Inc 500, Entrepreneur Hot 100, Deloitte Fast 50 and the UHY's Tech Top 40. Miles studied computer science at Yale and started his first "blog" in 1999.
A graduate of Tufts University, Megan serves as Online Community Manager where she guides communities online to effect change offline through its website, blog, and social media channels. Before joining the SeeClickFix team, she worked on political campaigns in Massachusetts and dabbled in journalism.
After honing her media relations skills at Chicago PR shop Zapwater Communications, Emma returned to New Haven in 2009 as a freelance healthcare marketing and community relations specialist. As a Community Manager at SeeClickFix, she will engage and support users through our website, blog, and social media platforms.
Jeff's quest is to work with local governments, media outlets, universities and community groups to make the SeeClickFix solutions ubiquitous across the globe. Jeff has a law degree and 10 years of sales and customer service experience. Feel free to reach out to him with any partnership inquiries.
After working for over a decade with Hartford-area corporations, Dan is enjoying New Haven. He founded and ran the Hartford Ruby Brigade for a year. He supports open-source software, and released http://wordcram.org in 2010. At SeeClickFix, he'll keep the site growing and running smoothly.
In the Press
October 2011
- SeeClickFix Has National 311 Potential, Government Technology (By Hilton Collins) October 28, 2011
- Fixing Your Community One Click At A Time, Opensource.com (By Jason Hibbets) October 10, 2011
September 2011
- New Haven Startup Could Solve Communication Problems for Utilities, CT Tech Junkie (By Lon Seidman) September 2, 2011
August 2011
- How SeeClickFix Built Revenue Streams From Potholes, Street Fight (By Tom Grubisich) August 11, 2011
- A Fix Fix, Or All You Need Is Gov?, Smithsonian.com Innovations (By Randy Rieland) August 2, 2011
July 2011
- SeeClickFix Website Transforms New Haven Life, New Haven Register (By Michael Bellmore) July 31, 2011
- SeeClickFix Traffics in Neighborhood Complaints, Half of Which Get Fixed, Poynter (By Adam Hochberg) July 8, 2011
June 2011
- Report Potholes, Graffiti & Neighborhood Problems With Startup Mobile App, Mashable (By Sarah Kessler) June 30, 2011
- Students Use App To Report Campus Problems, NBC Connecticut (By Amanda Raus) June 28, 2011
- Why Hyperlocals Are Missing Out on Engagement, Street Fight (By Tom Grubisich) June 9, 2011
May 2011
- How Crowdsourcing Is Improving Global Communities, Mashable (By Erica Swallow) May 12, 2011.
April 2011
- Facebook's Virtual Solutions for Actual Potholes, Crime, Fast Company (By David Zax) April 6, 2011.
- SeeClickFix Now Lets You Report Community Issues on Facebook., TechCrunch (By Alexia Tsotsis) April 6, 2011.
- Report Local, Non-Emergency Issues Via Facebook With SeeClickFix, ReadWriteWeb (By Audrey Watters) April 7, 2011.
- SeeClickFix Is Using Facebook to Make Fixing Cities More Social, Good Magazine (By Alex Goldmark) April 7, 2011.
- New App: SeeClickFix for Android, Appmodo (By Mary Ann Neder) April 27, 2011.
January 2011
- Early Adopter: Pothole-Reporting App SeeClickFix Raises $1.5 Million to Help You Be a Squeakier Wheel, AllThingsD (By Drake Martinet) January 14, 2011.
- SeeClickFix Gets Seen, Clicked And Funded (By Omidyar Network And O’Reilly), Inc. Magazine (By Robin Wauters) January 11, 2011.
- Ben Berkowitz: Fixing community problems one click at a time., BusinessInnovationFactory.com January 05, 2011.
December 2010
- Entrepreneurs We Love...Because They're Creating a Cleaner, Greener Life, Inc. Magazine (By April Joyner) Dec 1, 2010.
- Civic Duty to SeeClickFix, Inc. Magazine (By April Joyner) Dec 1, 2010.
November 2010
- Fixing a Pothole With Your iPhone, Fast Company (by Fast Company Staff) November 29, 2010.
May 2010
- What Soldiers at War Can Teach Us About Surviving Financial Warfare, Huffington Post (by Arianna Huffington) May 20, 2010.
- Get Active: Become an Entrepreneurial Volunteer, Huffington Post (by Jonathan Tisch) May 4, 2010.
April 2010
- How Social Media Can Effect Real Social and Governmental Change, Mashable (Craig Newmark author).,Apr. 20, 2010.
March 2010
- Elmer Smith: Couple turn to Net to cut city red tape, Philadelphia Inquirer, Mar. 2, 2010
- Using GPS To Tag Potholes, NPR All Things Considered, Mar. 5, 2010.
- New technologies get residents involved in problem-solving, Washington Post, Mar. 25, 2010.
Jan 2010
- News Sites Dabble With a Web Tool for Nudging Local Officials, New York Times, Jan. 3, 2010.
August 2008
- The ChronicleWatch for the digital age?, San Francisco Chronicle, Aug. 15, 2008.
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